I bought this backpack/suitcase twinset so that I could carry my books and small items back and forth between my law school and my apartment. It looked super cute, well, more like super cool and tough girl chic, when I first got it, and I had high hopes. My eyes had deceived me. The backpack started wearing and finally fell apart in less than three weeks. The right shoulder strap tore away from the backpack completely and the front pocket exhibited a tear-hole that began small (negligible, I thought, and I resolved to simply deal with it because I didn't want to go through the hassle of making a return) and ended up big enough to render the zipper useless and all its contents glaringly public. So I called Logohoo, wary and a bit timid because I had never done this customer-service-return thing before, and Logohoo was amazing. Wow. They were amazing. I exchanged my defunct Hurley item for a beautiful new Jansport and, voila, I am now a very happy, very loyal Logohoo customer. Your customer service quality control / customer satisfaction procedures have won me over, Logohoo, and you ain't so bad yourself. Two thumbs up for Logohoo. Two thumbs up for Hurley as a snowboard/skateboard/sports brand. But no thumbs for this Hurley backpack. It's strong enough to hold a sock, and the story ends there.
Style girl-1240761
0 评论:
发表评论